Call us: 0161 426 0011
Telephone lines open at 08:00am

[email protected]

Video Consultation

The practice offers Video Consultations with our Doctors and our Asthma Nurses. This can save you time as you will not need to travel for a face-to-face appointment. This service is accessible via Computer, Tablet and Smartphone.

Are you ready for your Video Consultation?

iPhones running older software that has not been updated (iOS 12 and earlier) will need to download the Whereby app to join the consultation (you will not require to create a Whereby app account).

You will receive an SMS Text Message from the Clinician when they are ready to begin your Video Consultation, on occasion this could be a few minutes after your appointment time, if the clinician is running behind due to urgent medical problem / emergencies.

Joining your Video Consultation

Please be ready to begin your Video Consultation, and have your phone switched on, with adequate phone signal (WiFi internet connection is preferable) 5 minutes before the time of your appointment.
Once you received your SMS text message to say the Clinician is ready to begin your consultation, please follow the steps below:

Select the Web Link in your SMS Text Message
Select Request Permissions
Select Allow access to Camera & Microphone
Select Join Meeting

If you are having issues allowing your Camera or Microphone, please click here.

Please click here to download a helpful Patient Guide to Video Consultations

 

 

Whereby App for Video Consultations

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iPhones running older software that has not been updated (iOS 12 and earlier) will need to download the Whereby app to join the consultation (you will not require to create a Whereby app account).

Note: you only need to download the app on your device, you are NOT required to sign up for an account.

Downloading the Whereby App will make it easier to connect, especially when using older phone devices, and will not require you to configure your phone, each time you have a consultation. Do not worry if you are unable to download this app, as you can follow the steps below in Joining your Video Consultation.

Before you appointment, you may wish to download Whereby App

If you have an Apple device please click here to go to the App Store

If you have an Android device please click here to go to Google Play

 

 

Date published: 22nd December, 2021
Date last updated: 11th May, 2024