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Zero Tolerance Policy

The practice operates a zero tolerance policy with regard to aggressive, violent, intimidating, abusive behaviour to staff and fellow patients*. This includes swearing and shouting. In such circumstances staff are trained to inform patients that they will end a telephone call, or ask a patient to leave the premises, and may result in the practice to remove patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

*Violence in this context includes actual or threatened physical violence or verbal abuse (including aggressive, intimidating, and general abusive behaviour) which leads to fear for a person’s safety. In this situation we may contact the police and / or notify the patient in writing of our intention to remove from the list.

To avoid such situations please be considerate to staff and fellow patients, and please refer to the Patient Charter by clicking here.