Call us: 0161 426 0011
Telephone lines open at 08:00am

[email protected]

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details.

Please download our Patient Charter here.

Equality & Diversity policy

Marple Cottage Surgery believes fairness, equity and above all values diversity in all dealings, both as provider of health services and employers of the people.

Our Equality and Diversity policy commits to ensure that the values underpinning equality, diversity and human rights are central to our practice, respecting and responding to the diversity of our local population.

Marple Cottage Surgery is committed to eliminating discrimination on the basis of gender, age (including children and young people), disability, race, religion, sexuality or social class. We aim to provide accessible services, delivered in a way that respects the needs of each individual and does not exclude anyone.

By demonstrating these beliefs the Practice ensures that it develops a healthcare workforce that is diverse, non-discriminatory and appropriate to deliver modern healthcare.

Marple Cottage Surgery will embed its equality and diversity values into every day practice, policies and procedures so that equality and diversity becomes the norm for all.

Equality is not about treating everyone the same, it is about ensuring that access to opportunities are available to all by taking account of people’s differing needs and capabilities.

Diversity is about recognising and valuing differences through inclusion, regardless of age, disability, gender, racial origin, religion, belief, sexual orientation, commitments outside work, part-time or shift work, language, union activity, HIV status, perspectives, opinions and person values etc. Marple Cottage Surgery supports working towards developing a workforce that is representative of the community it serves.

NHS Constitution.  The NHS Constitution Principles states that:

“The NHS provides a comprehensive service, available to all irrespective of gender, race, disability, age, sexual orientation, religion, belief, gender reassignment, pregnancy and maternity or marital or civil partnership status.

The service is designed to improve, prevent, diagnose and treat both physical and mental health problems with equal regard. It has a duty to each and every individual that it serves and must respect their human rights.

At the same time, it has a wider social duty to promote equality through the services it provides and to pay particular attention to groups or sections of society where improvements in health and life expectancy are not keeping pace with the rest of the population.”

The Equality Act 2010

The nine protected characteristic groups as outlined in the Equality Act are

  • Age
  • Sex/ gender
  • Disability
  • Gender reassignment/ gender identity
  • Race
  • Religion or belief
  • Sexual orientation
  • Pregnancy and maternity
  • Marriage and civil partnership

Marple Cottage Surgery also considers other groups of people such as homeless people, carers and Military Veterans

If you feel that you have been a victim of discrimination please inform the Managing Partner who will investigate and respond to your concerns within 10 working days