On rare occasions there may be issue linking your NHS App to the Practice. This can happen for several different reasons, but can mainly arise from changing to a new Practice.
In this case, the Practice will reset and provide your with new linkage account details. However, if this fails to resolve the issue then we would suggest deleting your NHS Login, and restarting as a new user.
As a new user, you will be able to use the same email address / contact details as before. To do this, we recommend following the processes below:
Using NHS App to Delete my NHS account
To delete your NHS account from the NHS App:
- Log in to the NHS App.
- On Home screen, select the Account Icon
- Select Settings.
- Select Manage NHS account
- Select Login and security settings.
- Select Delete my NHS account.
- Enter your password to confirm.
OR
Using NHS Website to Delete my NHS account
To delete your NHS account from the NHS Website
- Log in to the NHS App website: https://access.login.nhs.uk/
- On Home screen, select the Account and settings
- Select Settings.
- Select Manage NHS account
- Select Login and security settings.
- Select Delete my NHS account.
- Enter your password to confirm.
Once deleted, you may re-register your NHS Account
To reregister your NHS account follow the process below
You will need to visit the NHS App, or NHS Website: https://access.login.nhs.uk/
- Enter your email address.
- Create a password.
- Enter the security code we email to you.
For added security, you will need to set up Two-step verification by:
- Providing a mobile phone or landline number.
- Entering the 6-digit security code we send to this number.
To access some websites and apps, you may need to provide additional information, such as identification, to prove who you are. This is so the NHS App can connect you to your NHS record and protect your health information.
Following this, you may still require linkage details from the Practice, and once you have re-registered you can contact the Practice by clicking here to Contact us Online