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Noticeboard

PLEASE DO NOT ATTEND THE PRACTICE, UNLESS INSTRUCTED TO DO SO BY A GP
Online consult
    for the latest Practice News

If you need urgent medical assistance between 6.30pm - 8:00am (when the practice is closed) you should call 111 (please call 0161 476 2299 between 12:30 -13:30 on Tuesdays and 18:00 - 18:30 on Fridays). For more information about NHS111 please see link: http://www.nhs.uk/NHSEngland/AboutNHSservices/doctors/Pages/out-of-hours-services.aspx

Named GP: As from June 2015 we are obliged to inform patients that they have a “named GP”. This has no bearing at all on which GP you currently see and / or wish to see in the future.

Do It Online

Our Online Services available to you:

Anyone, of any age, can access our Online Services. If you are a Parent, and the Patient is under 11, you do not need consent..

Online Services Leaflet

Online Services Registration Form

 

How Do I Request Access for Online Services?

Complete our Online Services Registration Form and return to the Practice along with the correct forms of identification (see below).

Alternatively, you can complete the form electronically and return to the Practice by email, accompanied with a photograph of each form of identification (as specified below), along with a photograph of you holding the Photographic ID.

Age

What Identification do I need?

0 – 10

A Parent is able to request Proxy access for a Child under the age of 11. Parents are required to provide one form from List A or B, one from List C, and Full Birth Certificate of the Child.

11 – 16

Patients aged 11 will need to provide both their Birth Certificate and Passport.

17 & over

You will need to provide one form of Identification from List A. 
Alternatively, one form from List B and one form from List C

 

LIST A: Photographic

List B: Photographic ID

List C: Non-Photographic

Passport

Bus Pass

Utility Bill

Driving Licence

Residence Permit

Bank Statement

 

How Do I Register/Login?

You will need to wait until you receive your Registration Letter from the Practice. This could be via email or printed by our Receptionist. In order to login and access your account, you will need to register your details and email. See below.

How To Register My Account Instructions

 

Video Consultations

The practice offers Video Consultations with the Doctor and our Asthma Nurse.

This service is accessible via Computer, Tablet and Smartphone. 

To use the Video Consultation System, you will need to register for our Online Services. 

To Register, complete our Online Services Registration Form and bring to the Practice along with the correct forms of identification. 

Once you have successfully registered, you will then be able to book a Video Consultation with a GP or our Asthma Nurse. 

Once you have booked your Video Consultation, you will need to login to the online appointment system five minutes before you appointment and join.

For information on how to do this, please see below. 

 

How do I join my Video Consultation?

Once you have booked your Video Consultation, all you need do is login to our online appointment system and select join. Follow the guidance below:

Video Consultation - Computer/ Laptop Instructions

Video Consultation - Smartphone/ Tablet Instructions

 

 

Online Access to Medical Records Policy

At Marple Cottage Surgery we encourage patients to view their medical records via the online medical viewer service and provide online access to information such as:

  •  Allergies
  • Immunisations
  • Medication
  • Test results
  • Consultations*
  • Hospital letters*
  • Procedures
  • Problems/diagnoses

 

(*subject to being vetted for third party or sensitive data)

For more information on this service please refer to NHS England’s information leaflet Patient Online

 

3.3 Restrictions to access

There are occasions when a GP may firmly believe that it is not appropriate to share all the information contained in the individual’s record, particularly if there is potential for such information to cause harm or distress to individuals, or when the record has information relating to a third party.

 

Patients may request paper copies of health records and, regardless of the preferred method of access, patients and authorised third parties must initially complete a DSAR form. However, patients may request access to their health records informally[1] any such requests should be annotated within the individual’s health record by the clinician dealing with the patient. 

  • Access to records of child under 11yr to be granted to parent / guardian with “parental responsibility” which is defined, under the Children’s Act 1989, as
  • Online access automatically defaults to the child once they reach age 16.
  • To have discussion with parents in a situation where ongoing access by parents would be in child's best interests e.g. long term condition / learning disabilities
  • Child will need to demonstrate competence to access own records from age 11 onwards (GP may wish to see / speak to child to assess competency)
  • Child proxy access to parents up to age 11 whereby automatically switched off at 11th birthday (as per RCGP guidance)
    • having the child live with the person with parental responsibility, or having a say in where the child lives;
    • Or if the child is not living with her/him, having a personal relationship and regular contact with the child / controlling, guiding and directing the child’s upbringing.

 ---

[1] How do I access my medical records (health records) 
http://www.nhs.uk/chq/pages/1309.aspx?categoryid=68

 

 

Frequently Asked Questions

If you are having issues with our online services at www.patientaccess.com, follow the guides below:

Registration Guides:

Register with a Letter

Register without a Letter

Unlinked Patient Access Accounts

Deleting My Patient Access Accounts

Signing In Guides:

Sign in with your User ID or Email Address

Forgot Email or User ID

Forgot Password

Account Locked

Sign Out

Appointments Guides:

Book GP Practice Appoinments

Cancel Appointments

Print Appointment or Add to Calendar

Repeat Medication Guides:

Request Repeat Medication

View Medication Requests

Cancel a Medication Request

Nominate a Pharmacy, so your prescription are sent to them electronically

Medical Record Guides:

View your Medical Record

Share your Medical Record

Export your Medical Record

What is GP Shared Record History

Contact Details Guides:

Change or Add Contact Details

Verify Contact Details

Proxy Access Guides:

Getting Set Up as a Proxy

Switch Between Linked Accounts

Link to a Practice or Patient

 

 
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