NHS Leadership in Health Accolade Scheme 2007
Marple Cottage Surgery was judged overall winner in this Accolade Scheme,
which is to reward and recognise innovation in the use of health
informatics. The announcement was made at the NHS Connecting for
Health national conference in Leeds in May. This year's topic was "How
we made IT happen by meeting challenges and overcoming obstacles". The
award was given for our work on the online asthma consultations, which we
have recently launched.
We are further developing work in this area with the intention of having
similar online consultation services for other areas of care soon. For
further information see our website pages on online services and asthma.
2005/06 nGMS & PMS QoF Awards of Excellence
In 2006 Marple Cottage Surgery won the Service Innovation for Medicines Management Award, which was presented by the Rt Hon Patricia Hewitt to Dr Andrew Johnson on 23rd November 2006, at the NHS Alliance 2006 conference in Bournemouth.
This award was recognition for the hard work at the practice developing and improving the quality of care and services to our patients, as detailed below:
1. We provided more service in practice rather than referring to hospital eg
- Spirometry/reversibility testing for COPD
- Acupuncture service for muscloskeletal problems (pilot)
- Diabetic insulin conversion
- Diabetic podiatry screening
- Minor surgery procedures
2. We developed an in-house ‘best-practice’ referral system, whereby clinicians would refer patients to each other rather than secondary care (where another clinician has a particular skill or specialism), to avoid unnecessary referrals to hospital.
3. We increased the level of sophistication of our Disease Register Management case finding and recall processes for disease areas such as CHD/CVD, diabetes, hypertension, COPD and asthma to help reduce exacerbations, acute episodes or worsening symptoms (which may otherwise involve referral for specialist opinion or hospital admissions).
4. We continued to develop our online services for patients who simply find it easier to liaise with the practice after-hours eg:
Previous Awards
Best use of IT in the Health Service and Best use of IT in primary and community care
These were presented at the HC2000 conference in Harrogate for 'Improving patient care through web technology'.
These were the judges' comments:
A first class project. the judging panel were particularly delighted to see the priority the practice placed in communicating with their patients through use of web technology to provide patients with the ability to ask advice from their doctor via email. Marple Cottage successfully personalised this technology for their patients and delivered real improvements in increasing remote accessibility, providing regular information and reducing patient visits. Patients accessing the site reported that if the web site had not been available they would have telephoned or made an appointment. Of particular interest was the background research the practice had undertaken with a similar phone-in-service called Doctors' Question Time, which reduced patient visits by 25%.
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